Enhanced Dialog and Norton Antivirus 2004

They don't like each other

Published on January 24, 2005 By CmputrAce In

I have Norton Systemworks 2004 / Antivirus 2004, and when I have the Enhanced Dialog installed, I can no longer open any of my Office documents. As soon as I try to open a file in Office, they send the file to NAV to do a virus scan and never returns. The application (Excel, Word, or PowerPoint) just lockes up. I have to go my process viewer to close it down.

Also, when Enhanced Dialog is installed, Iwhen I right-click on a file in Windows Explorer and select "Scan with Norton Antivirus", I get an hour glass for a few seconds and it goes away. If I look at the Process list in Task Manager, the NAVW32.EXE process still shows. If I repeat the step, I get another NAVW32.EXE process, etc. I have to close those within the Process Manager as well.

If I uninstall Enhanced Dialog, everything goes back to normal. Office Apps work fine and I can scan a file/dir from within Windows Explorer.

Thought you would want to know.

Jim Baker

Comments

PurrBall

on Jan 25, 2005

Try turning off the Office plugin within Norton an that should do the trick. (and by the way, I think Symantecs products suck).

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